Refund Policy

We offer a 14-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 14 days of your order date — including change of mind. This applies to Starter and Crew plans (monthly or annual), Week Passes, estimate top-ups and Design Pack add-ons.

Innovatr Group Limited is the seller of record for every Jobstimate order. Card payments are processed securely by Stripe on our behalf; we never see or store your card details. To request a refund, email us at hello@jobstimate.biz from the address you used at checkout, and we will process it for you.

You will need your order or receipt reference, which is on the receipt emailed to you when you paid. Approved refunds are returned to the original payment method, normally within 5–10 business days depending on your bank or card issuer.

You can cancel a subscription at any time from your account page, which opens our secure billing portal. Cancelling stops future renewals and you keep access until the end of the period you have already paid for. Cancelling on its own is not a refund request — if you also want your most recent payment refunded within the 14-day window, email us and we will arrange it.

Outside the 14-day window we will still consider refund requests case by case, for example where the service was unavailable, you were billed in error, or a duplicate charge was taken. Nothing in this policy affects your statutory rights.

Questions about this policy? Email hello@jobstimate.biz.